Returns & Exchanges

Effective Date: 03/09/2025

At Kalavriti, every product is crafted with care and attention to detail. We hope you’ll love your purchase, but if for any reason you’re not fully satisfied, our Returns & Exchanges policy is here to help.

1. Returns

  • Eligibility: You can request a return within 7 days of receiving your order.
  • Condition of Item: Products must be unused, in their original condition, and in the original packaging. We cannot accept returns for items that are used, damaged, or altered after delivery.
  • Non-Returnable Items:
    Custom or personalized products
    Sale or clearance items
    Gift cards

2. Exchanges

  • If you’d like to exchange an item for a different size, color, or product, please reach out to us within 7 days of receiving your order.
  • Exchanges are subject to product availability. If the requested product is unavailable, we’ll issue a refund instead (as per our Refund Policy).
  • Return shipping costs for exchanges will be your responsibility unless the item received was damaged, defective, or incorrect.

3. How to Initiate a Return or Exchange

  1. Email us at info@kalavriti.com with your order number and details of the product you’d like to return or exchange.
  2. Our team will review your request and provide you with a Return Authorization (RA) number along with return instructions.
  3. Pack the item securely and ship it to the address provided by our team. Please make sure the RA number is clearly mentioned on the package.

4. Processing Time

  • Once we receive your return, our team will inspect the product.
  • If approved, refunds or exchanges will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method.

5. Shipping Costs

  • Original shipping fees are non-refundable.
  • For exchanges and returns (not due to our error), customers are responsible for return shipping charges.
  • If you received a defective, damaged, or incorrect item, we will cover the return shipping cost.

6. Need Help?

If you have any questions about returns or exchanges, feel free to reach out:

Kalavriti
Email: info@kalavriti.com
Website: www.kalavriti.com